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Jefferson County 911, emergency response agencies switch to new dispatching system for quicker responses

In addition to quicker response times and gentler alerts, the system’s computer-generated voice gives clearer information about what the emergency is.
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JEFFERSON COUNTY, Mo. — Jefferson County 911 Dispatch and some of the emergency response agencies it serves are in the process of switching to a new dispatching system purported to quicken responses to emergencies.

The agency bought the new Phoenix G2 ATX station alerting system earlier in the year in preparation for at least some of the agencies Jefferson County 911 serves to buy the new system, said Travis Williams, 911 Dispatch chief.

He said 911 Dispatch paid $58,000 for the equipment it needs to operate the system.

Williams noted that Jefferson County 911, which provides dispatching for most of the county emergency response agencies, will continue to dispatch using its existing system.

“This is something we’ve been working on for about four or five months,” he said. “G2 is IP –internet protocol – band paging. Basically, the way we dispatch now has a VHF two-tone system. The IP system will activate faster and more reliably."

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