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Metro Transit Call-A-Ride services resume Sunday for those with previous reservations

The Call-A-Ride reservation system is back up. Previously, Metro Transit said services were suspended this weekend due to lingering effects of a cyberattack.

ST. LOUIS — After Metro Transit announced that services for Call-A-Ride customers would be down for the weekend due to a cyberattack on the transit agency's phone systems and computer networks, some trip reservations will be fulfilled.

In an update Sunday morning, Metro Transit announced that Call-A-Ride services would resume at 12:30 p.m. for those who had previously made a trip reservation for Sunday from 12:30 to the end of the day. 

Metro Transit said in the update that some of the phones for the Metro Call-A-Ride reservation system were back up and encouraged customers to keep calling if they are not able to get through immediately.

Call-A-Ride trips for Monday, Oct. 8, will be provided to customers who made reservations before Sunday. 

Metro Transit said it is accepting trip reservations for Tuesday and Wednesday, as well as cancellations and inquiries about trips. 

Call-A-Ride has a fleet of 122 vans and provides accessible transportation for those with disabilities that prevent them from accessing fixed-route Metro Transit services, such as MetroLink and MetroBus.

MetroLink and MetroBus will continue to operate as normal this weekend, but ticket vending machines will only accept cash until further notice, the release said.

In Sunday's update, Metro Transit said it was working tirelessly with a third party to investigate the disruption and restore services to the public.

Updates will be posted through social media as systems are restored, according to Metro Transit.

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